To clean your jewelry, use a soft cloth and a mild dish soap diluted in warm water. Jewelry cleaner is also available to purchase in our showroom. Gently scrub the jewelry and then rinse with clean water. Dry it off with a soft cloth. Avoid using harsh chemicals as they can damage the finish.

It's a good idea to have your jewelry professionally cleaned once a year. This will help maintain the sparkle and ensure any loose settings or damage are caught early.

Ultrasonic cleaners are not suitable for all jewelry types. They should not be used for opals, pearls, or soft gemstones as they can be damaged by the vibrations. Check with the Stone Company team if you're unsure whether your jewelry is safe to clean using ultrasonic technology.

Store your jewelry in a cool, dry place away from direct sunlight. Use anti-tarnish bags or a jewelry box lined with tarnish-resistant material. Keeping pieces separate will also prevent them from scratching each other.

It's best to avoid wearing jewelry in the pool or ocean as chlorine and salt water can damage metals and gemstones over time.

Our return policy typically allows returns within 30 days of purchase with a valid receipt. The items must be in their original condition and packaging. However, this can vary, so please check with us for specifics.

Yes, custom-made or personalized jewelry, special orders, watches, and luxury handbags are generally non-returnable. Always check the specific exclusions in our return policy.

If you notice any loose stones, bent prongs, cracks, or discoloration, it's likely that your jewelry needs repair. It's best to have it inspected by a professional to prevent further damage.

Yes, ring resizing is typically available within one to two sizes of the original size and is most often complimentary. However, the feasibility of resizing depends on the design and material of the ring. There may be a charge for this service, so please inquire beforehand.

If your jewelry arrives damaged, contact customer service immediately. Keep all packaging materials as they may be needed for inspection and proof. Claims should be made as soon as possible for prompt resolution.